Text Box: Text Box: We provide several levels of technical support for a wide variety of products. These services range from stand alone PC's to those network environments of up to 50 workstations including all associated peripheral equipment.

The following lists provide a reference to the levels and types of technical support services available from the 
Computer Brothers Inc.

Consulting:
	We provide convenient on-site consulting services, at your place at your Home or Office to address the following areas:

Project definitions
Project analysis and documentation
Maintenance analysis
Project management services and subcontractor procurement.

Maintenance and Repair Services:
	We provide maintenance and repair services, both on-site and in-shop addressing the following areas:

Warranty & Post warranty maintenance and repair services
Upgrades and system enhancement services
Preventive maintenance and cleaning services
Application programs maintenance and update services
Text Box: Software Solutions:
	We assist you in determining and implementing a software package, including reasonable customizations that solve a particular problem or business need.  Our goal is to help you process information faster, more easily and more efficiently and aid your overall requirements.

Problem analysis
Application programs analysis
Solution analysis
Customizations to meet your needs. 
Implementation
Training on the products, processes and procedures
Complete documentation & training guides
Troubleshooting & analysis guides

Training services related to your Network and Applications Programs:
	We provide training services at your home or office to address the following areas:

Management and administrator training services
Staff training services
Coordination of subcontracted training service for industry specific programs such as accounting and graphics
Text Box: General Technical Support Services:
	We provide general technical support services addressing the following areas:

Both on-site and  telephone Technical Support for hardware related questions
Both on-site and telephone Technical Support on a variety of software issues

Consumables & Supplies:
	We provide numerous consumables & supplies for client equipment & operations:

Laser Printer Cartridge
Inkjet Cartridge
Re-Write able CD/DVD (Right once & Re-Write able)
Flash Drives
Backup Media
Equipment & Cleaning Supplies
Zip & REV Disks
Text Box: Printer Clean Lube and Alignments:
	
 Extend System Investments
 Complete cleaning, lube and adjustments to manufacturer specifications
 Available for Laser, Ink Jet printers and other output devices
 Identification of failing parts before they cause system failure

Monthly Tech Support Visits:
	
Scheduled visits to meet your schedule
Catch errors before they become problems
Monitor and adjust system for best performance 
Correct minor problems
Assist in system training
Regular support to extend your investment
Text Box: Business Hours:
Normal Business Hours:
9AM till 5PM - per hour per technician dispatched.
Rates are $72.00 - In Shop
Rates are $80.00 - On Site
After Business Hours:
5PM till 9AM (The following day)
Rates are $88 per hour per technician dispatched
Weekend Business Hours:
9AM till 5PM
Rates are $88 per hour per technician dispatched
5PM till 9AM (The following day)
Holiday Emergency Services:
Any Time Requested, Rates of $145 per hour with a two hour minimum.
Every Emergency service request possible will be accommodated.
Holiday services will be based upon available technicians.

Copyright © 2010 Computer Brothers, Inc. (CBI) • Mail: 4442 Bannock Drive Bozeman, Montana 59715 • Email:cbi@computerbrothersinc.com