Computer Brothers Support Page

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Text Box: We provide several levels of technical support for a wide variety of products. These services range from stand alone PC's to those network environments of up to 50 workstations including all associated peripheral equipment. The following lists provide a reference to the levels and types of technical support services available from the Computer Brothers Inc. Consulting: We provide convenient on-site consulting services, at your place at your Home or Office to address the following areas: Project definitions Project analysis and documentation Maintenance analysis Project management services and subcontractor procurement. Maintenance and Repair Services: We provide maintenance and repair services, both on-site and in-shop addressing the following areas: Warranty & Post warranty maintenance and repair services Upgrades and system enhancement services Preventive maintenance and cleaning services Application programs maintenance and update services

Text Box: Software Solutions: We assist you in determining and implementing a software package, including reasonable customizations that solve a particular problem or business need. Our goal is to help you process information faster, more easily and more efficiently and aid your overall requirements. Problem analysis Application programs analysis Solution analysis Customizations to meet your needs. Implementation Training on the products, processes and procedures Complete documentation & training guides Troubleshooting & analysis guides Training services related to your Network and Applications Programs: We provide training services at your home or office to address the following areas: Management and administrator training services Staff training services Coordination of subcontracted training service for industry specific programs such as accounting and graphics

Text Box: General Technical Support Services: We provide general technical support services addressing the following areas: Both on-site and telephone Technical Support for hardware related questions Both on-site and telephone Technical Support on a variety of software issues Consumables & Supplies: We provide numerous consumables & supplies for client equipment & operations: Laser Printer Cartridge Inkjet Cartridge Re-Write able CD/DVD (Right once & Re-Write able) Flash Drives Backup Media Equipment & Cleaning Supplies Zip & REV Disks

Text Box: Printer Clean Lube and Alignments: Extend System Investments Complete cleaning, lube and adjustments to manufacturer specifications Available for Laser, Ink Jet printers and other output devices Identification of failing parts before they cause system failure Monthly Tech Support Visits: Scheduled visits to meet your schedule Catch errors before they become problems Monitor and adjust system for best performance Correct minor problems Assist in system training Regular support to extend your investment

Text Box: Business Hours: Normal Business Hours: 9AM till 5PM - per hour per technician dispatched. Rates are $72.00 - In Shop Rates are $80.00 - On Site After Business Hours: 5PM till 9AM (The following day) Rates are $88 per hour per technician dispatched Weekend Business Hours: 9AM till 5PM Rates are $88 per hour per technician dispatched 5PM till 9AM (The following day) Holiday Emergency Services: Any Time Requested, Rates of $145 per hour with a two hour minimum. Every Emergency service request possible will be accommodated. Holiday services will be based upon available technicians.

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